Refund & Cancellation Policy

Last updated: 24 May 2026

1. Nature of Services

Zestbio Solutions Private Limited provides biomass collection management services through its platform. Transactions recorded on our platform represent physical exchanges of biomass residue between farmers and collection centers.

2. Transaction Cancellation

• Pending transactions may be cancelled or modified by the collection center incharge before completion
• Completed transactions represent verified physical exchanges and cannot be reversed through the platform
• Disputes regarding completed transactions must be raised with the respective collection center or Zestbio administration

3. Payment Disputes

Payments to farmers for biomass residue are handled directly between the collection center/factory and the farmer. Zestbio facilitates record-keeping but is not a party to the financial transaction. Payment disputes should be directed to the respective collection center management.

4. Shipment Rejection

Shipments from collection centers to the factory may be rejected due to quality issues, weight discrepancies, or other valid reasons. Rejected shipments are recorded in the system and the collection center's inventory is not reduced.

5. Contact for Disputes

For any transaction disputes or concerns:
Email: support@zestbiosolutions.com
Response time: Within 48 business hours